There are currently lots of items coming back so when an item returns to the store the staff will contact you about it. If you have seen that your order is 'Returned to Sender' and you want to contact the store early to prepare for how it should be treated, please be sure to include your order number and requests you may have. It is vital to include your order number.Īt the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. This is because there are far fewer planes available to ship items out on. An official announcement on the Japan Post website noted that can take more than two weeks for items to even be loaded on planes and reach the USA, though other countries will also face similar delays. This means that when looking at the tracking information on orders it may possibly be weeks before an update is shown (even with EMS). But rest assured that orders marked as shipped have been shipped (picked up by the post office) and are in the process of heading to you. If for whatever reason these too are returned to our stores, we will be contacting you about it.
Some customers have asked if it is possible to recall items back from the post office in order to ship via DHL.
